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Privacy Policy

Oaktree Garden Centre Online Limited is committed to protecting and respecting your privacy.

The Oaktree Garden Centre website www.oaktreegardencentre.com is operated by Oaktree Garden Centre Online Limited, a company registered in England and Wales under company number 08453694 whose registered office address is at Oaktree Garden Centre, Bracknell Road, Warfield, Bracknell, United Kingdom RG42 6LH.    (“Oaktree” “We” “Us” or “Our” hereafter).  Our VAT registration number is 165 223 326.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of the Data Protection Act 1998, the Data Controller is Oaktree Garden Centre and Nursery.


We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. 
  • Information that you provide when you place an order through our website.
  • Information you provide through interacting with our pages on social media platforms which shall include, but not be limited to, Facebook, Twitter and YouTube.
  • When you contact us, we may keep a record of that correspondence together with your name, address, email address and phone number.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.


When you use the Service, we may automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, and identification numbers associated with your Devices, your mobile carrier, date and time stamps and other interactions with the website.


We use information held about you in the following ways:

  • To provide our goods and services to you including the processing of any orders and payments.
  • To provide you with goods or services that you request from us or to provide you with information on goods or services which we feel may interest you.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our goods and services.
  • To monitor the use of our goods and services.

We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, post or telephone.


If you are an existing customer, we will only contact you by electronic means or by telephone with information about goods and services similar to those which were the subject of a previous sale to you.

If you do not want us to use your data in this way please send an email with your request to shop@oaktreegardencentre.com.


We will never disclose or sell your information to un trusted third parties.  We only disclose your information as follows:

  • To any suppliers and subcontractors (including payment providers) in order to fulfil your order;
  • To any consumer review organisations, including but not limited to Trust Pilot, in order to provide you with the opportunity to provide feedback on our service for others to read.
  •  If we are acquired by a third party, your information may be one of the transferred assets;
  • If we are under a duty to disclose your information by operation of law.

You should be cautious when using any Oaktree social networking features since the information you choose to make available can be seen by other users in the selected group.  We do not monitor the use of these features during the normal course of business although we reserve the right to do so at our discretion.

Oaktree encourages you to review the privacy statements of websites you choose to link to or link from so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites that are not owned or operated by Oaktree.


Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

All information you provide to us is stored on our secure third party databases which are provided by UK Fast Hosts and Mail Chimp. 

We may also store manual copies of your personal information in a secure facility where access is restricted.


We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you purchase our goods and services.

You can change your mind or remove or add your consent at any time. You have the right of access to your personal records or other information that Oaktree holds about you. The administration charge for this service is £10.00 for each request. If any data or information we hold about you is inaccurate or out of date then please let us know and this will be corrected immediately. You can be removed from our database upon request.


To revise your consent, access, amend or remove your records you should send your request to shop@oaktreegardencentre.com


In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable.  Where services are provided on the internet, this sometimes involves placing small amounts of information on your device.  This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

  • Enabling our website to recognise your device so you don’t have to provide the same information several times during one task.
  • Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
  • Measuring how many people are using our website, so they can be made easier to use and there’s enough capacity to ensure they’re fast.
  • You can manage these small files yourself and learn more about them by visiting: www.gov.uk/help/cookies


We will not use cookies to collect personally identifiable information about you.  However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings.  Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org

Please be aware that restricting cookies may impact the functionality of the websites you visit.

Cookie Categories

The type of cookie used on this Site can each be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories:

A. Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet. These cannot be restricted or blocked.

B. Performance Cookies: These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.

C. Functionality Profile Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience. These can be restricted or blocked.

D. Targeting Cookies: These cookies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.


Cookies set for embedded social web content.

To support our information provision and engagement, we sometimes embed photos and video content from websites such as YouTube, Twitter and Facebook.  As a result, when you visit a page with content embedded from, for example, YouTube or Facebook, you may be presented with cookies from these websites.  We do not control the use of these cookies.  You should check third party websites for more information on these cookies.

Our website may also carry embedded ‘share’ buttons to enable users of the site to easily share articles with their peers through a number of popular social networks.  These sites may set a cookie when you are also logged in to or otherwise using their service.  We have no control over these cookies and you should check for more information from their website on these cookies.

Cookies for web analytics

We use third party services to gather data regarding the usage of our site on our behalf using cookies, log file data and code which is embedded on our website.  We use this type of information to help improve the service we provide to UK and non UK visitors.

Google analytics

Google analytics is a web analytics service provider provided by Google Inc.  Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google.  By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google analytics, including information on how to opt out please go to http://www.google.com/intl/en/privacypolicy.html 


This is a list of the main cookies we use and what each is used for:


Cookie name:          __utma                         


Expires:                  2 years


Category:               Performance


Description:           Used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor.  Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors.  Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.


Cookie name:         __utmb & __utmc         


Expires:                   30 min


Category:                Performance


Description:           Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.


Cookie name:         __utmz                          


Expires:                  6 months


Category:               Functionality


Description:           When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.


Cookie name:         CART


Description:           This cookie is a unique identifier for the contents of your shopping cart.


Cookie name:        CATEGORY_INFO


Description:           This cookie stores the category information on the page that allows to display pages more quickly.


Cookie name:         COMPARE


Description:           This cookie stores the items that you have in the Compare Products list.


This policy was last updated on the 21/01/2015.  Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to shop@oaktreegardencentre.com


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to shop@oaktreegardencentre.com

 © 2012 Privacy Policy provided by Watertight Legal.